Norma was the secretary of Keri Tate at Hillcrest Academy. She was very good at her job and took care of any problem that happened at the school. On October 31, 1998, as the students were leaving for their trip, she bumped into Miss Tate which scared her. She told her that everyone was entitled to one good scare. She had noticed that Keri was feeling upset about something and had seen her like that numerous times before. She hated to see her friend like this and told her to try and concentrate on today and not the past and also told her to take care of herself. Keri thanked her for the advice and as they parted ways, Norma wished her a happy Halloween and left.