Cruz is one of the security guards at Smith's Grove Sanitarium.
He is the only one who treats the young Michael Myers with any compassion, telling him not to let the walls get to him. He served for his position for years until he was near retirement. The day he introduced new guard Noel Kluggs to Michael, he broke out.
Michael killed several staff members and when Ismael plead for Michael to return to his room, Michael began drowning him in a sink. Ismael tried to remind Michael that he was good to him over the years but it did no good, as Michael killed him by slamming a television over his head.